Question 1

Does SaveOnMeds deliver medicines across India?

Accepted Answer

Yes! SaveOnMeds provides Pan-India delivery for all 100% genuine prescription medicines, OTC products, health supplements, and personal care items to over 19,000+ pincodes across India.

Question 2

What are the shipping charges for orders on SaveOnMeds?

Accepted Answer

For Prepaid orders, shipping is completely FREE on orders above Rs. 500 (Rs. 29 delivery fee for orders below Rs. 500). For Cash On Delivery (COD) orders, shipping is FREE on orders above Rs. 800 (Rs. 59 fee for COD orders below Rs. 800).

Question 3

How long does standard pan-India delivery take?

Accepted Answer

Standard Pan-India delivery typically takes 2 to 5 business days depending on your delivery location, pincode serviceability, and tier city classification.

Question 4

How can I track my medicine order status?

Accepted Answer

You can track your order in real-time by logging into your SaveOnMeds account and navigating to 'My Orders'. Live dispatch details, courier partner tracking links, and digital invoice copies are updated automatically.

Question 5

How does Same-Day Express Medicine Delivery work in Visakhapatnam?

Accepted Answer

For customers in Visakhapatnam (Vizag), orders placed before 4:00 PM are guaranteed for Same-Day Express Home Delivery. Orders placed after 4:00 PM are dispatched first thing the next morning.

Question 6

Which areas in Visakhapatnam are covered for express delivery?

Accepted Answer

Express delivery covers major Vizag localities including MVP Colony, Gajuwaka, Siripuram, Maharani Peta, Dwaraka Nagar, Madhurawada, Pendurthi, NAD Junction, Seethammadhara, and surrounding municipal corporation zones.

Question 7

Is emergency or priority medicine fulfillment available in Vizag?

Accepted Answer

Yes, for urgent medicine requirements in Visakhapatnam, you can place an express order or contact our WhatsApp support team directly at +91 94947 78377 for priority processing.

Question 8

Why do I need to upload a doctor's prescription?

Accepted Answer

Under the Drugs and Cosmetics Act of India, Schedule H and Schedule H1 medications (such as antibiotics, cardiac drugs, and specialized psychiatric formulations) strictly require a valid doctor's prescription for legal fulfillment.

Question 9

How do I upload a prescription on SaveOnMeds?

Accepted Answer

You can upload your prescription during checkout or directly via our 'Upload Prescription' page. You can capture a photo or upload a digital PDF copy directly from your mobile phone or computer.

Question 10

Who verifies my uploaded prescription?

Accepted Answer

Every uploaded prescription is manually reviewed and verified by certified, registered pharmacists at SaveOn Pharmacy before any Schedule H/H1 medicine is approved and packed for dispatch.

Question 11

Can I order non-prescription or OTC health items without a doctor's note?

Accepted Answer

Yes! Over-the-Counter (OTC) products, vitamins, health supplements, personal care items, diabetic test strips, and wellness products do NOT require a prescription and can be ordered directly.

Question 12

Are all medicines sold on SaveOnMeds 100% genuine?

Accepted Answer

Yes, 100%. All medicines, healthcare items, and surgical supplies are sourced directly from licensed pharmaceutical distributors and original manufacturers under strict temperature-controlled storage standards.

Question 13

Who operates SaveOnMeds online pharmacy?

Accepted Answer

SaveOnMeds is operated by SaveOn Pharmacy — a legally licensed retail pharmacy with physical operations, registered drug licenses, and qualified pharmacists on staff.

Question 14

How do you ensure expiry dates are valid?

Accepted Answer

We strictly enforce a minimum shelf-life policy. No product with less than 6 months remaining before expiry is ever dispatched, ensuring complete safety and efficacy.

Question 15

What payment methods are supported on SaveOnMeds?

Accepted Answer

We support UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit/Credit Cards (Visa, MasterCard, RuPay), and Cash On Delivery (COD).

Question 16

Is Cash On Delivery (COD) available for all pincodes?

Accepted Answer

COD is available across the vast majority of serviceable pincodes in India. You can verify COD availability for your location by entering your 6-digit pincode on the product page or checkout.

Question 17

How do coupon codes and discounts work?

Accepted Answer

You can view available discount offers on our 'Coupons' page. Simply copy your preferred code (e.g. SAVE10, FIRST20) and apply it in the coupon box at checkout to get instant savings.

Question 18

What is the return policy for damaged or wrong medicines?

Accepted Answer

If you receive damaged, expired, or incorrect products, you can request a return or replacement within 7 days of delivery by contacting our support team with unboxing photos or order details.

Question 19

How long does a refund take to process?

Accepted Answer

Once a return is approved, prepaid refunds are processed back to your original payment source within 3 to 5 business days. COD refunds are transferred directly via UPI or NEFT bank transfer.

Frequently Asked Questions

Still have questions about your order?